The right words make all the difference. Use these proven scripts for every negotiation situation.
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Upload My Bill — $15Having the right words makes fee negotiation significantly more successful. These scripts give you proven language that works across different types of fees and providers.
Call the customer service number and say: I am reviewing my recent statement and noticed a late fee of $[amount]. I have been a customer for [X] years and have a good payment history. I am hoping you can waive this as a one-time courtesy. This approach works 60-70% of the time for first requests.
Call and ask for the retention department directly. Say: I have been reviewing my options and competitor [Name] is offering the same service for $[amount] less per month. I want to stay with your company but I need a better rate to justify staying. Can you match or beat this offer?
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Analyze My Bill →Related: Visit the Bill Negotiation Resource Center for complete negotiation guides.